Primary speakers:
Sergio Santilli, Manager Application Development, UTSC IITS
Description:
In 2025, the University of Toronto Scarborough (UTSC) launched a centralized, ServiceNow-enabled employee onboarding solution through a close partnership between Human Resources, IITS, campus service teams and PMO support across the project lifecycle.
Previously, onboarding was managed through manual, disconnected processes that varied by department. Managers relied heavily on email-based coordination, service teams had limited visibility into progress and new hires were often required to submit the same information multiple times. The result was duplicated effort, delays and inconsistent employee experiences.
Recognizing an opportunity to modernize and streamline the onboarding ecosystem, HR and IITS collaborated to design a unified, automated solution that simplifies the experience for new hires, reduces administrative burden for managers and improves coordination across service areas including payroll, parking, TCard and IT access.
